New Hampshire Divorce Online FAQ

A. New Hampshire Divorce Online is operated by Epoch Software US, Inc., a wholly-owned subsidiary of Epoq, US, Inc. Epoq, US, Inc. is an legal information services company that publishes digital solutions that help users solve their legal problems over the Internet. We offer state-specific interactive legal documents and legal tools, enabling citizens to access the law without incurring the high cost of legal fees. Our goal is to provide legal solutions at prices that people can afford.

A. The cost of our forms/service is the only charge we will collect. Other charges you may incur in the filing of any legal pleading with a court could include: filing fees, postage for certified mailings, fees associated with the signatures and seals of a Notary Public, publication fees and service of process charges. It is difficult to determine exactly what fees will be needed due to the varying circumstances surrounding any legal action or case. Moreover, the processes and requirements for a name change application vary from state to state and sometimes even from county to county or courthouse to courthouse. We recommend that you contact your local court clerk for information regarding the exact current cost of these fees.

A. Our fee includes the preparation of the forms and delivery of the forms in a data format. Paper copies of the forms can be mailed to you for an additional charge. Other charges which may become necessary in the filing of any legal document with a court could include: filing fees, postage for certified mailings, fees associated with the signatures/seals of a Notary Public, publication fees and service of process charges. These fees and charges are the responsibility of the Petitioner, not our company.

Once the forms have been delivered, you will have further steps to take. Our service does not include any notarization of forms. Likewise, we do not file your papers with any court or assist with other requirements, such as service or publication procedures.

A. If you registered for the wrong state please contact us and we will move your account to the correct state.

A. We believe that with accurate and complete legal information a person of reasonable intelligence and education can represent themselves in a wide variety of routine and uncontested family law, and other legal matters. This assumption is based on fact. For research on pro se representation see: http://www.pro-selaw.org. In an evaluation study undertaken by the University of Maryland School of Law of a sample drawn from over 10,000 pro se litigants in family matters in Maryland Courts, seventy-four (74%) of the reported that they were satisfied with the result and would represent themselves again. Fifty-four (54%) percent reported that they decided to represent themselves because they thought a lawyer would be too expensive, and an additional eighteen (18%) reported that they represented themselves because they did not think that the problem was sufficiently complicated that a lawyer's services were required. These research findings are supported by similar research in other jurisdictions which are collected at the Pro Se Law Center. There are situations when you should not represent yourself and you should seek the assistance of counsel. These situations include where you have substantial assets; where you and your spouse cannot reach agreement on custody, visitation, or child support issues; and where your spouse is uncooperative or has been abusive. On the other hand if your dispute is uncontested, securing a legal result is only a matter of filing the correct legal documents in the correct order.

A. Our Legal Research Team answers you directly, but, provides general legal information answers only -- not legal advice -- since we are not a law firm.

A. We would like to help you with your legal advice question. Unfortunately, we are not a law firm and cannot provide legal advice in particular cases nor do we answer individual legal inquiries. Our staff can only offer general information and any technical assistance you may require while using our sites and services. Many of our sites contain detailed Law Guides which cover many legal topics. Please review these guides, which can be located on the homepage of this site. You may wish to contact your local court clerk or a licensed attorney in your area.

Contact Information:

Epoch Software US, Inc.,
9141 Reisterstown Road, #43
Owings Mills, Maryland 21117

Toll-free: 1-800-311-6123
Support

A. Credit card transactions for New Hampshire Divorce Online are processed by Chase Paymentech.

A. New Hampshire Divorce Online is hosted on a secure Netscape Commerce Server, which uses the Secure Sockets Layer protocol. (SSL). It is a security protocol and emerging standard like HTTP (Hypertext Transfer Protocol) to transfer information across the Internet. The main difference between the two, is that SSL, developed by Netscape, has made special provisions (via various encryption schemes) to transfer information securely across the Internet. SSL enables a Web site visitor's browser to connect and transparently negotiate a secure communication channel. Once this connection has been made, information can be exchanged with theoretically no chance of any unauthorized third party interpreting the data.

A. We offer a 100% money-back guarantee if for any reason your documents are not accepted by the courts, we will either fix them at our cost or refund your money, your choice. We must, unfortunately, strictly enforce this policy since our product is such that it may be easily copied and used by individuals who have not purchased.

To request a refund, please simply contact us toll-free at (800) 311-6123, or contact us.

Thank you for your interest in our sites and on-line documents. Our staff can reset the 30-day Expiration date on your trial account. Please send us an e-mail message stating your request.

We apologize for any difficulties which may have been caused by our web-site or your attempted purchase.

(1) P.O. Box listed as address.
(2) Wrong address listed.
(3) Credit card number entered incorrectly.
(4) Fields within the order process are skipped.
(5) Sometimes debit cards are not accepted by our systems.

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Frequently Asked Questions About Our Web Site and its Operation.